Privacy and Cookie Policy

Privacy Policy

http://www.boxxfresh.com (Website) is brought to you by Boxxfresh Ltd, a company incorporated and registered in England and Wales under company number 10711147

(‘we’ or ‘us’) whose main place of business is Lower Brownwich Farm, Posbrook Lane, Titchfield, PO14 4NS.

 

Why you should read this policy

We take the privacy of our Website visitors very seriously. We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, we are the ‘data controller’ (i.e. responsible for, and control and process your personal data).

 

Personal data we may collect about you

Information that you provide

We will obtain personal information about you (such as your name, email address, phone number) whenever you complete forms on the Website.

We will also obtain personal information you provide when you send us feedback, post material, contact us for any reason and by any medium, sign up to a service, make purchases through our website, share information via the website’s social media functions, enter a competition, complete a survey, report a problem with the website.

We may ask you to provide sensitive personal data from time to time. If we request such data, we will give you additional information as to why we are requesting the sensitive personal data and how we will use it.

We may retain a record of any contact you make with us.

 

Personal Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her data;

  • receive on his/her behalf and data protection notices;

  • give consent to any transfer of his/her data;

 

Information that we will collect automatically

Cookies: We may monitor your use of the Website through the use of cookies and similar tracking devices. For example, we may monitor how many times you use the Website, which pages you go to and traffic data. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see the sections on cookies below.

Device information: We may also collect information about your device each time you use the Website. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface), the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone setting.

Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information, friends lists, photos, videos and other digital content with your prior consent.

Location data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website will require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing us at info@boxxfresh.com.

 

Information from third parties

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us supply our services to you.

 

How we use your personal data

We use your personal data for the following purposes:

  • to help us identify you and any accounts you hold with us;

  • To support our administrative process;

  • Research and statistical analysis to improve customer experience;

  • Understanding how customers have used our website so that we can improve our service;

  • marketing—see 'Marketing and opting out', below;

  • fraud prevention and detection;

  • billing and order fulfilment for purchases made through our website;

  • credit scoring and credit checking—see 'Credit checking', below;

  • customising the Website and its content to your particular preferences;

  • to notify you of any changes to the Website or to our services that may affect you;

  • improving our services

 

Marketing and opting out

If you have given consent, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers, charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights', below.

The Website may contain links to other websites or apps which we or our partners own, or websites or apps of our partners or third parties. Please note that if you follow any of these links, the websites, apps and services provided through them will have their own privacy policies/terms of use. We do not accept any responsibility or liability for their respective privacy policies/terms of use or the collection and use of any personal data collected through these websites, apps or services. Please ensure that you review the relevant privacy policies/terms of use prior to providing any personal data to, or using these websites, apps and services.

Disclosure of your personal data
We may disclose your personal data to:

  • a third party who acquires or acquires substantially all of our assets, in which case the personal data shall be one of the acquired assets;

  • our agents and service providers;

  • law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;

  • our business partners in accordance with the 'Marketing and opting out' section above.

 

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you;

  • we store your personal data on secure servers;

  • payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

 

Transfers of data out of the EEA

We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.

All information you provide to us is stored securely with the following servers; Mailchimp, Microsoft (Outlook, Excel, Dynamics Nav Management); the Website, Route 4 Me App, Stripe Payment Portal and social media servers. A copy of your information is also stored securely on our computers and in secured paper files where access is restricted.

To read in further detail how your information is secured on the above servers, please refer to a copy of their security and privacy polices via the following links:

Please note that most of the above servers comply with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.

 

What you can do to keep your information safe

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

 

Your consent and rights of access

We will only collect and store information about you with your consent. You provide us with your consent by choosing to provide your personal details when you contact us, completing our forms on our website and when you use our service.

You can change your mind or remove or add your consent at any time.
 

  • You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.

  • You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.

  • You have the right to have the data we hold about you erased.

  • If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know and we will do so.

  • You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email of telephone. If this is the case, please specify the channels you are objecting to in your communications with us.

  • You have the right to data portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.

  • You have the right to object to any direct marketing.

To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at info@boxxfresh.com.

You will need to provide proof of identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.

 

How long we will store your data

We will store your data for as long as necessary for the purpose of processing. The data will be deleted in the following circumstances:

  • You have withdrawn your consent to data processing
  • The original purpose for processing the data is no longer relevant or cannot be performed any more.
  • The data is no longer up to date or accurate.
  •  

Children

Boxxfresh only offers services to individuals over the age of 18. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 18.

 

Use of Cookies

A cookie is a small text file which is placed onto your mobile (or other electronic device) when you access our Website. We use cookies and other online tracking devices on our Website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;

  • recognise you whenever you visit the Website (this speeds up your access to the Website as you do not have to log on each time);

  • obtain information about your preferences, online movements and use of the internet;

  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests;

  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and

  • make your online experience more efficient and enjoyable.
     

​The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check- out process).

 

Consent (browser settings)

If you visit our Website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

 

Consent (notification on home page)

There is a notice on our home page which describes how we use cookies and which also provides a link to our Website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this Website privacy policy.

 

Third party cookies

We work with third-party suppliers who may also set cookies on our Website, for example Google, Facebook, Twitter, YouTube and Adobe Flash Player which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website for the relevant third party. You will find additional information in the table below.

 

Description of cookies

The table below is designed to provide more information about the cookies we use and why:

 

Name of cookie

Owner

Purpose of the cookie

_utma

Google Inc.

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

Duration: 2 years from update.

_utmb

Google Inc.

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

Duration: 30 minutes from update.

_utmc

Google Inc.

Set for interoperability with urchin.js, which was Google Analytics’ former JavaScript measurement library. Historically, this cookie operated in conjunction

 

   

with the __utmb cookie to determine whether the user was in a new session/visit.

Duration: End of browser session.

_utmz

Google Inc.

Stores the traffic source or campaign that explains how the user reached the website. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

Duration: 6 months from update.

 

 

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

 

Our contact details

We welcome your feedback and questions. If you wish to contact us, please fill in in our contact form on the Website or email us at info@boxxfresh.com or you can write to us at Lower Brownwich Farm, Posbrook Lane, Titchfield, PO14 4NS.

 

Changes to this privacy policy

We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.