Terms & Conditions

Terms & Conditions



What these terms cover.

These are the terms and conditions on which we supply our delicious bespoke fruit and vegetable boxes, juices, vegetable breads and extra items (“Goods”) to you.

Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide your very own Veg Boxx, Vegbred and Extras to you and other important information. If you think that there is a mistake in these terms, please let us know.



Who we are.
We are Boxxfresh Limited, a company registered in England and Wales with the registration number 10711147 and our registered office: The Long Barn, Romsey Road, Pitt, Winchester, SO22 5QX.

How to contact us.
You can contact our team by telephoning our customer services on 01329 846815 or writing to us at info@boxxfresh.com or by post to Boxxfresh Ltd, Lower Brownwich Farm, Titchfield, Fareham, Hampshire PO144NS.


How we may contact you.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


"Writing" includes emails.
For these terms, when we use the words "writing" or "written," this includes emails.




How you can place your order for a boxx and extras.

You place your order for Goods with us on our website www.boxxfresh.com (the Website) by selecting the size of the boxx you wish to receive and specifying the Goods you wish to have included in your boxx. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. You will be informed of any deadlines for placing your order during the order process.


When you confirm your order & make payment at the end of the online shop checkout process, we will acknowledge your order confirmation by email. This acknowledgement does not, however, mean that your order has been accepted.


Acceptance of your order.

Our acceptance of your order will take place when we send you our order confirmation email to accept it, at which point a contract will come into existence between you and us, which will be subject to these terms.


If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing or by phone and will not charge you for the Goods. This might be because the Goods are unavailable, because we cannot authorise your payment, or because of unexpected limits on our resources which we could not reasonably plan for. We may need to contact you to ask if you are happy for us to substitute some Goods in place of others subject to availability. Please see our section ‘Availability of Goods’ section in these terms for more information.


Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


We deliver our Goods throughout mainland UK at our discretion. We may be unable to accept your order if the delivery address would limit our resources to fulfil our other deliveries. If this is the case, we will always communicate this to you, when you place your order.



Goods may vary slightly from their pictures.
We believe our Goods always look and taste delicious but please note that the images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.


Packaging may vary.
The packaging of the Goods may vary from that shown in images on our Website or in other promotional materials supplied to you.


Availability of Goods.
When you select your boxx on the Website, you will be asked to select your choice of produce from the list available. Whilst we will do our best to supply the Goods that you have chosen, please be aware that the Goods you actually receive in your boxx will be based on what is in season and what is available that week. This is to ensure that the Goods you receive are the freshest and highest quality possible. We will confirm the items that will be in your boxx in our order confirmation email or other written confirmation. Should you wish to amend or cancel your order at this point then please follow the steps set out in the ‘Your Rights to Cancel’ section of these terms.


Summary of your legal rights

We are under a legal duty to supply Goods to you that are in conformity with this contract. Nothing in these Terms will affect your legal (statutory) rights. You have the right to Goods that are as described, fit for purpose and of satisfactory quality. For more detailed information on your key legal rights, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.



When we will provide the Goods.
During the order process we will let you know when we will provide the Goods to you; this will generally be between the hours of 07:00 and 21:00 on a Thursday or Friday, unless we inform you otherwise.

We are not responsible for delays outside our control.
If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.

If you are not at home when the Goods are delivered.
If no one is available at your address to take delivery, we will leave your Goods in your nominated “safe place” (as specified in your order email to us).



When you become responsible for the Goods.
The Goods will be your responsibility from the time we deliver them to the address you gave us.

Please ensure that you give all fruit and vegetable Goods a good wash before eating.

Please check any allergen information.

All Vegbred produduct, juices, condiments and other extras that you may purchase clearly state their ingredients. It is your responsibility to check the ingredients for any allergens.




For your boxx and extras, you may cancel or change your order up until the amendment cut off point specified in our order confirmation email or other written confirmation. 

If, for any reason, you are unhappy with the Goods you purchase from us, please contact us as soon as possible by telephone or email and we will make every endeavour to address your concerns. Please note that as the Goods are perishable items, refunds shall be at our discretion unless the Goods are damaged.

Subject to photographic proof that the Goods have been damaged, we will refund you in full by issuing a refund to your payment card. Please allow 3-5 working days for the refund to show in your account.



Where to find the price for the Goods.
The price of the Goods (which includes VAT) will be the price indicated on the Website and is in pounds sterling (£) (GBP).

We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

Delivery costs.
Any delivery charges will be displayed to you before you make payment for the Goods.

When you must pay and how you must pay.
We accept payment by credit and debit card. You must pay for the Goods before we dispatch them. Goods will not be dispatched until payment is received in full.



Why is there a £4.99 delivery charge for out-of-catchment deliveries?

·       We’ve negotiated a great rate with our service partner DPD. We want your every Boxxfresh experience to be magical, ensuring you get the freshest veggies direct on a next day service. After all…this is your food, your nutrition, your health and your convenience we’re talking about here - so we don’t cut corners!

Why is there a minimum order value of £25 for the Nationwide service?

·       Compare us to Ocado (minimum order £40, plus delivery charge £2.99-£6.99…), or Tesco (minimum order £25 with a delivery charge of £5-£11 for delivery under £40…) and we think our pricing model is competitive and reasonable.

·       Can I still choose the smallest veg box? Yes, we want everyone to enjoy our newly launched Nationwide service, whatever their household size or appetite for veg! We will always include our £17 boxx in the offer.


Am I tied into a subscription or repeating order?

·       No. We’re an ‘on-demand’ service which means you’re not tied into a subscription and can order when you want.

·       Our customers tell us that this is better for managing their budgets and keeping food waste in check, rather than have a subscription delivery tie-in every week.

·       However, it does mean that we prompt you each week with our helpful reminders of order cut-off times and our weekly newsletter featuring new seasonal produce and recipes…click the following LINK TO RECEIVE WEEKLY UPDATES


What are your order cut-off times each week?

·       For in-catchment deliveries (Hampshire) you can order up to midday on a Thursday each week to receive a delivery by Friday.

·       For Nationwide deliveries (via DPD) the order cut-off is midnight (12.00AM midnight) on Tuesday, to receive a delivery on Thursday.


What if I’m not at home when the delivery arrives?

·       Make sure that you’ve completed your account set-up indicating your preferred leaving (drop-off) place and contact number.

·       We share your contact number with DPD to keep you updated and track your delivery. If there are any delays or access issues, you will be informed immediately.

·       Please be aware that on our service deliveries are always left at customer addresses and are never returned to depot by DPD.

·       Our recyclable cardboard boxes are fully sealed and weather-proof, so they will keep your goods fresh and protected in your leaving (drop-off) place for up to 12 hours.

·       Most of our customers are not at home when we deliver, but if you’re worried at all please call us on 01329 846815 or email info@boxxfresh.com


What if my delivery arrives late, is damaged or with missing or poor quality items?

·       We share your contact number with DPD to keep you updated and track your delivery. If there are any delays or access issues, you will be informed at every stage.

·       If your Boxx arrives damaged (i.e. crushed, torn open or the contents damaged and unfit for consumption) please let us know immediately on 01329 846815 and send photos of your damaged delivery to info@boxxfresh.com

·       We follow a thorough quality assurance and product picking process. Pending review of photographic evidence, we will do everything we can to refund or replace your order.

·       We will only consider complaints received within 24hours of your delivery, supported by photo evidence.

·       Please see our T&C’s for further details.


How do I view, change or cancel my order?

·       Go to our website www.boxxfresh.com and click ‘My Account’ in the top right hand corner of the home page and enter your personal details.

·       Next, click on the ‘Orders’ tab which will show your lifetime order history in an easy-to-read list. To view the order you want, simply click on the order number (on the left hand side) and it will open your order form.

·       NB: once your order is confirmed and paid for, you will not be able to make any changes on this form.

·       If you would like to change anything (i.e. delivery day, address, selected items or portions), or cancel your order, you will need to contact our customer team directly on 01329 846815 or email info@boxxfresh.com and quote your order number.

·       We will try to accommodate any reasonable requests for changes, up until midnight on the Tuesday of each delivery week (not including Xmas and Easter delivery schedules). Any requested changes after this point will be subject to discretion.

·       For our Nationwide service, cancellations within 48 hours of delivery will not be refunded.


Editing your delivery or billing address information:

·       This can be easily done within your Account set up page.

·       Go to our website www.boxxfresh.com and click ‘My Account’ in the top right hand corner of the home page and enter your personal details.

·       Next, click on the ‘address book’ button. Beneath your current address is an edit button (to amend or delete).

·       NB: Make sure that the address your payment card is registered to is entered as the billing address. If this is not done, your payment (transaction) will not be confirmed. This is a security measure to protect you.

·       Your billing address can be different from your delivery address i.e. it is possible to have your Boxx delivered to a different address to your billing address – which may be helpful if you are going away for the weekend or on holiday and you still want to order a Boxxfresh delivery!


Do you keep my card payment details?

·       No. Every time you buy from Boxxfresh, your payment details are used and deleted from our website and system.

·       This means that your payment details have to be entered into the checkout every time that you order from us.

·       We use a secure on-line card payment processing platform called Stripe, which is faster and more secure than Paypal and includes internet fraud prevention. Stripe keeps a secure record of your payment information, against which any refund can be made as required.

·       Faster Payment Tip: To speed things up, you can easily setup your payment details using ‘Autofill’ on your web browser (i.e. Google Chrome and Safari both have this feature) to securely remember your card details and save you typing them in.


How do I use my discount code?

·       If you have a Boxxfresh discount or special offer code,  you can enter this code at the check-out section of the shop when you confirm your order.

·       Look for the box (form field) titled  ‘Coupon Code’

·       All our codes are case sensitive.

·       NB: Only put your coupon code in when you are ready to check out and pay. Once it has been entered into the box it cannot be re-used (i.e. if you get distracted or put your order on hold and don’t complete the checkout, it will be voided).


Can I get rewarded for referring family and friends?

·       Our most loyal customers are our best sales people. To reward you for referring friends and family we run a continual programme called ‘Share Veg The Love’ where for every new customer introduced, they receive a discount and so do you.

·       Referred new customers receive a coupon code for up to 20% off their first order.

·       The referee will then be sent a coupon code for the same value, once their referral has placed an order.

·       This affiliate programme is an unlimited. Referees can make as many referrals as they wish.

·       NB: Referrals can only be new customers (who have never used the service before) with only one referral per household address.   


Where does Boxxfresh source its produce from?

·       We’ve got strong farming roots and have a UK-wide network of friendly farmers who supply us through the changing seasons with a complete range of veggies, fruits, salads and herbs.

·       We believe that there’s nothing fresher and better tasting than British seasonal produce. It lasts longer, travels less food miles and contributes to the British economy.

·       All our producers are registered with British Farm Assurance, Red Tractor, LEAF certifications.

·       Where we source internationally (for crops that don’t grow in our colder climate….e.g. Lemons etc) we only work with certified importers who operate full traceability schemes.


Is it organic?

·       Not all produce sold by Boxxfresh is from certified Organic sources, so we do not make the claim.

·       It is important to understand that Organic certification is costly for small independent growers, so even though they may use traditional Organic farming methods, they may not be registered.

·       Although Organic farming standards champion traditional soil management techniques, they also allow for the use of approved ‘derogations’ of pesticides and herbicides to manage crop diseases.

·       LEAF certified ‘Precision Farming’ techniques that use GPS technology to bio-map fields to minimise inputs, combined with traditional soil and biodiversity techniques, are now the leading environmental standard for growing crops in an environmentally sustainable way.

·       We believe that importing Organic produce from overseas is counter-intuitive to a more environmentally friendly food system, so unless the organic produce comes from a local farm that we know and trust, we will not buy it.


What do I do with my empty Boxxfresh Box?

·       Our new craft boxes are made from 100% recycled material and we only ever use paper tape. We would love them to keep being recycled – over to you!

·       If you live in our Hampshire catchment, we will collect your old boxxes to re-use.


Is the packaging recyclable and or reusable?

·       Our new craft boxes are made from 100% recycled material and we only ever use paper tape. We would love them to keep being recycled – over to you!


How do I store my produce so that it lasts longer?

·       For helpful ways to get the most from your produce please click the following link. https://www.boxxfresh.com/our-kitchen


Payment security.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.


We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; and of satisfactory quality.


We are not liable for business losses.
If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information


How we will use your personal information.
We will use the personal information you provide to us to supply the Goods to you; to process your payment for the Goods; and if you agreed to this during the order process, to give you information about similar Goods or services that we 

provide, but you may stop receiving this at any time by contacting us. We will only give your personal information to third parties where the law either requires or allows us to do so.



Nobody else has any rights under the contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms.


If a court finds part of the contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


Even if we delay in enforcing the contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.


Applicable law.

These terms (and any contract entered into subject to these terms) are governed by English law. In the event that you have any complaints that we are unable to resolve with you, we shall supply you with information regarding our alternative dispute resolution provider to resolve proceedings. You can bring legal proceedings in respect of the Goods in the English courts.